How it works
A Korean regulator writes to us, and within two business hours your named contact has a translated alert. You decide by email; we file in Korean before the deadline. When a user cannot get an answer from your support, they have a Korean contact too.
Without an agent, and with us
| Without a working agent | With KoreaAgent | |
|---|---|---|
| Your team | Korean letters reach no one, or sit untranslated in an inbox. | A translated alert within two business hours. You reply by email. |
| The regulator | No one in Korea answers, so questions go unanswered or late. | A named contact in Seoul answers in Korean and files on time. |
| Your legal risk | Missed requests can lead to orders, fines, or limits on your service. | Deadlines are tracked, nothing goes out without your approval, and the record shows you met your duties. |
| Your users in Korea | Stuck users have no one to reach in Korean, so complaints can go to a regulator. | They reach a Korean contact. We answer, or pass the issue to your team. |
When a regulator writes
On Complete, we also call the officer and send you the context, a risk view and a recommended response within one business day.
Example: a privacy regulator request
Illustration, not a real case. Everything happens by email, with a call whenever it helps.
When users get in touch
We support your customer service rather than replace it.
What you get
The translated first alert your decision-maker gets within two business hours.
Every call to your Korean number, written up the same day.
Summary User could not find the delete option in the app. Sent the approved steps and the privacy contact by email. User satisfied; no follow-up expected.
One place for every case, open or closed.
| Case | From | Status |
|---|---|---|
| KA-0412 | Regulator | Due Fri |
| KA-0409 | User | Closed |
| KA-0401 | Regulator | Closed · confirmed |
| KA-0388 | Mediation body | Closed |
Volumes, service levels met, and what is still open.
Screens above are examples with made-up data. Every message to a user or regulator is written or approved by a person.
Behind the service
A Korean phone line and a dedicated email address for your company, published on your pages and answered by people on Korean business days.
Every call, email, letter and filing becomes a case with a number, a deadline and an owner.
Your HQ reads alerts, briefs and reports in English or Chinese. Users and regulators hear from us in Korean.
Where we handle your users’ personal data, we sign a data processing agreement and appear as a processor in your privacy policy.
Originals, translations, timestamps and filings, exported in full if you leave. No exit fee.
Routine regulator requests and user complaints are included. No hourly billing, no per-request fees, no credits that run out, and adding another Korean law does not change the price.
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